Last update: 7/13/2020
All YMCA of Delaware locations are open!
Plus, most outdoor pools are open too! Please check with each branch for the most update to date hours.
As we welcome members back to the Y, we want to assure you that safety remains our top priority. We are following the guidelines set forth by the State of Delaware health and public officials and have taken all necessary steps to ensure a healthy and comfortable experience for our members and staff. We encourage you to read Governor Carney’s reopening plan to make sure you are taking the essential steps to remain healthy and safe in your daily lives.
Please check back frequently for more information and updates.
Highlights of what you can expect when you return to the Y:
- Hours of operation will be modified to ensure everything is squeaky clean and sanitized.
- Monday- Friday: 5 am- 8 pm (Sussex Family Y: 6 am – 6 pm)
- Saturday: 7 am- 4 pm (Sussex Family Y: 7 am – 2 pm)
- Sunday: Closed
- Employee Wellness Checks – When reporting to work each day, all staff members will have their temperature taken and will participate in a health screening. Since they will also be required to wear a face covering, they will be sure to welcome you back with their smiling eyes.
- Face Coverings – Although we can’t wait to see your beautiful face, all visitors are required to wear a face-covering (unless they have a medical condition that makes wearing a mask unsafe) when not actively exercising or swimming. Those actively exercising or swimming may remove the mask when they are a safe distance (6 feet or more) from others.
- Cleaning and Sanitation – Mr. Clean and our team will be constantly sanitizing the building and equipment with EPA approved cleaners. Staff will follow government guidelines, increasing the cleaning frequency of high touch areas. Equipment used in group exercise classes will be cleaned before and after each use. Members should use the supplied wipes and disinfectant before and after using any equipment. An increased number of disinfectant wipe stations have been installed throughout the building. Plus, we have implemented no-touch facility access and member check-in. Hands-free door openers are being installed wherever possible.
- Physical Distancing –
- Equipment – Sharing is caring (just don’t share germs) – The equipment has been spaced and staggered to ensure safe physical distancing. Please take turns and share – just be sure to wipe everything down before and after use.
- Lockers – Love your neighbor but from 6 feet away – Locker usage will be limited to ensure a safe physical distance and sanitation.
- Saunas and Steam rooms – Spread good vibes, not germs – All saunas and steam rooms will be closed at this time.
- Group Exercise – Namast’ay 6 feet away – Group exercise will be offered on a modified schedule. Class participants must remain at least 6 feet apart at all times. Room capacity will be limited to ensure safe physical distancing. Virtual and outdoor options will be available.
- Babysitting and Kids Zone will be closed. Don’t worry, we will reopen as soon as we are given the green light!
- Programs – All paid programs, events, and group sports taking place in our gymnasiums (basketball, pickleball, volleyball, squash, racquetball) are suspended at this time. We promise to resume as soon as we can!
- Pools – Many pools are open and are following safe physical distancing and government guidelines.
- Western’s ten lane outdoor pool, Bear’s Outdoor Pool Complex, Middletown’s Silver Lake pool, Brandywine Hanby Outdoor pool and the Dover Outdoor Complex are currently open. Please check with the branch for pool hours and schedules.
- The following indoor pools are open: Brandywine’s north pool, Central’s indoor pool, Western’s indoor pool, Bear’s indoor pool, Dover’s eight-lane indoor pool, and Sussex’s indoor pool.
- For lap swim, four swimmers are permitted per lane.
- Modified water exercise class schedules and family/open swim will be available.
- Swim lessons are back on! For details, click here.
- Guests will not be permitted at outdoor pools during this time.
- Capacity – We are required to operate at 30% capacity or less but don’t worry! Our branches are very spacious and our maximum capacity far exceeds the number of people in our buildings on a typical day.
- Guests and Reciprocity – Currently, guests are not permitted unless trying the Y for the first time. Members may use any Y in Delaware. However, we will not be honoring national reciprocity upon reopening.
- Membership – As of June 1st, all memberships that were put on hold will automatically be reactivated unless there was a special request to extend the hold past our reopening date.
- Summer Camp – Summer camp is on! We know children need camp more than ever and we have been working around the clock to develop processes and protocols that will ensure a healthy, safe, and fun experience for our campers and staff. Click here for details.
SAFETY AND SANITATION
Do I have to wear a mask when I am at the YMCA?
Yes, per the State of Delaware guidelines, all individuals over 12 years of age will need to wear a mask (unless they have a medical condition that makes wearing a mask unsafe) when they are not actively exercising or swimming. Those actively exercising or swimming may remove the mask when they are a safe distance (6 feet or more) from others.
What are the hours of operation?
We have modified hours for deep cleaning.
- Branch Hours:
- Monday – Friday: 5 a.m. – 8 p.m. (Sussex Family YMCA 6 a.m. – 6 p.m.)
- Saturday: 7 a.m. – 4 p.m. (Sussex Family YMCA 7 a.m. – 2 p.m.)
- Sunday: CLOSED
Will you be providing health screenings to employees and members before they enter the Y?
All staff will be required to complete a daily health screening, including a temperature check, prior to the start of their shift. At this time, members will not be required to complete a health screening. However, members should stay home if they are feeling ill and will be asked to leave if they are displaying symptoms of illness.
Will you be limiting the number of people allowed in the building at one time?
State guidelines say that our Y’s should operate at 30% of building capacity, but do not worry! All our branches are very spacious, and our maximum capacity far exceeds the number of people in our buildings on a typical day.
What is your cleaning protocol?
Staff will follow government guidelines, increasing the cleaning frequency of high touch areas with EPA approved cleaners. Equipment used in group exercise classes will be cleaned before and after each use. Members should use the supplied wipes and disinfectant before and after using any equipment. An increased number of disinfectant wipe stations have been installed throughout the building. Plus, we have implemented no-touch facility access and member check-in. Hands-free door openers have been installed wherever possible.
What can I bring into the Y?
We ask that you only bring a mask, a workout towel, a filled bottle of water, and a yoga mat if needed. Locker use will be limited to help maintain safe physical distancing and sanitation.
In your reopening plan, what areas of the Y will be available when you open?
- Fitness Centers
- Select Fitness Classes
- Most pools
- Virtual Y (online classes)
What areas of the Y are not open?
- Babysitting (Kids Zone)
- Youth Fitness Centers
- Saunas and steam rooms
- Some pools (Brandywine’s South Pool, Walnut Street’s Indoor Pool, Western’s Outdoor Pool Complex, Dover’s Four Lane Indoor Pool)
Will basketball gymnasiums be open?
Pick-up sports like basketball, volleyball, racquetball, squash, and pickleball will not be permitted during this time. Our gymnasiums may be repurposed for walking tracks and additional work out space.
Will guests be allowed to come to the Y?
Guests are not permitted at this time unless they are trying the Y for the first time.
Can I visit the Delaware YMCAs if I am a member of a Y in a different state?
Currently, we are not accepting members through national reciprocity. If you would like access to one of our seven facilities, you will need to have a YMCA of Delaware membership.
How will physical distancing be enforced?
Signs will be posted throughout the center regarding physical distancing best practices. Floor markers will also be used throughout the facility. Please stay at least six feet away from others when possible. Staff will be monitoring the number of members in one area and will ask groups to separate if necessary.
How are you going to handle members who choose not to follow the guidelines?
Staff will remind members of the guidelines put in place. If a member does not comply with staff guidance, the member will be asked to leave.
FITNESS & HEALTHY LIVING
Will you still have group exercise classes?
Yes. Group exercise will be offered on a modified schedule and with physical distancing guidelines in place. Participants will be spaced at least six feet apart) We will offer indoor, outdoor, and virtual online classes. Water Fitness classes do not have limits on the number of participants as long as safe physical distancing is implemented.
Will there be a time limit using the equipment?
Not at this time. We will be evaluating facility usage and demand for equipment on a daily basis. Time limits may be considered if needed.
Can I reserve my spot in a class?
Not at this time. Class participation is on a first-come, first-serve basis. We will be evaluating class sizes daily and adding classes as demand increases.
Can I resume with personal training?
Yes. All personal training for existing and new clients will continue using physical distancing best practices. You may also request virtual sessions. To learn more, contact your local branch.
Are you offering the Diabetes Prevention Program?
Yes. The CDC has determined that people living with diabetes are at a higher risk of severe illness from Covid-19 complications. Did you know that 1 in 3 American adults have prediabetes and 90% don’t know they have it? The YMCA Diabetes Prevention program is still enrolling participants and all classes are now being offered virtually. To learn more, visit https://www.ymcade.org/preventdiabetes/risk/.
May I enroll in the YMCA Weight Loss Program?
Yes. According to the CDC, obesity increases the risk of developing complications from illnesses such as Covid-19. Learn how to eat healthier, move more, and lose weight in our 12-week weight loss program. Plus, classes are now being offered online. To learn more, visit https://www.ymcade.org/programs/weight-loss-program/
Are you still offering the LIVESTRONG at the YMCA program?
The LIVESTRONG at the YMCA program will restart in Fall 2020. We will continue to monitor recommendations and will make the decision to offer the class virtually or in person as we get closer to the start date. You can still secure your spot for an upcoming class here: http://ymcadefhlbf.formstack.com/forms/livestrong
Will the pools be open?
Yes! Many pools will be open for lap swim, group exercise, and open/family swim. In accordance with the Delaware Division of Public Health guidance, we have modified our pool policies and aquatics programs to ensure everyone’s health and safety. Lap swim lanes will be limited to two people per lane with entry, exit, and rests on opposite ends of the pool. Please check with the branch for pool hours and schedules.
Can I bring a guest to the outdoor pool?
At this time, outdoor pools are only available for YMCA of Delaware members.
When will youth activities start again (swim lessons, sports, etc.)?
Per state guidelines, youth activities that require contact are not permitted at this time. We look forward to offering programming once state restrictions are lifted. Swim lessons are currently available. For details, click here.
Will the Y still be offering Summer Camp?
Yes, Summer Camp is on! We know children need camp more than ever and we have been working around the clock to develop processes and protocols that will ensure a healthy, safe, and fun experience for our campers and staff. For the most up to date camp information, visit https://www.ymcade.org/programs/summerdaycamp/.
Will I automatically be billed once you re-open?
Yes, billing will automatically start on June 1st unless an additional hold extension is requested.
I put my membership on hold; how do I reactivate it?
As of June 1st, all memberships that were put on hold will automatically be reactivated unless there was a special request to extend the hold past our reopening date. Please contact your home branch directly for any questions.
I need to talk to someone for additional information. Who can I reach out to?
Please email your branch and someone will return your request within 48 hours.
- Brandywine YMCA – firstname.lastname@example.org
- Central YMCA – email@example.com
- Western YMCA – firstname.lastname@example.org
- Dover YMCA – email@example.com
- Sussex YMCA – firstname.lastname@example.org
- Bear YMCA – email@example.com
- Middletown YMCA – firstname.lastname@example.org
I chose to participate in the Stay with Us loyalty program. Was my loyalty rate automatically applied?
Yes, your 20% member loyalty rate was automatically applied.
How long will my 20% Stay with Us loyalty rate be valid?
Your 20% discount will be active for 12 months following our reopening which is slated for June 1, 2020. After 12 months, your rate will return to the standard rate.
What will happen to my Stay with Us loyalty rate if I put my membership on hold?
The member loyalty rate is only valid if you keep your membership active. Once an account is put on hold, the discount will be removed.
If I join now, do I receive the 20% Stay with Us loyalty rate?
The member loyalty rate was implemented to allow us to provide community services like emergency childcare and food distribution. This discount was only for members who kept their membership active while our branches were temporarily closed for typical operations. Our standard rate now applies for new joins and members who put their membership on hold.
I participate in a Y discount program. Will my discount continue?
Most discounting programs, including Y-Connect and corporate memberships, have been discontinued. Members previously receiving discounts, who opted to place a hold on their membership, will be charged the full-membership pricing moving forward. There will be no rate changes for United Healthcare AARP Supplemental memberships or for those who are receiving Open Doors financial assistance and military discounts through 2020. Click here to see a list of rates.
Can you tell me about your Open Doors Financial Assistance Program?
As a non-profit organization, we are committed to making sure everyone has access to the Y. If you are facing financial hardship, we encourage you to apply for our Open Doors Financial Assistance program. Open Doors provides a sliding fee scale that is designed to fit everyone’s financial situation. Click here to apply for open doors.
Can I extend my membership hold?
We understand that you may not be ready to come back. If you would like to extend your membership hold for an additional month, please click here.
We’re Still Here for Our Community
We appreciate your continued flexibility during this time and truly appreciate your membership. We are more committed than ever to providing you with the highest quality service and look forward to seeing you soon!
We can’t do this alone.
If you are interested in helping with Emergency Relief efforts, consider making a donation to our Emergency Relief Fund.
Please contact your local branch via the email addresses listed below with questions.
- Brandywine YMCA – email@example.com
- Central YMCA – firstname.lastname@example.org
- Western YMCA – email@example.com
- Dover YMCA – firstname.lastname@example.org
- Sussex Family YMCA – email@example.com
- Bear-Glasgow Family YMCA – firstname.lastname@example.org
- Middletown Family YMCA – email@example.com