Membership Policies

The YMCA is committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, all individuals are asked to act appropriately at all times when in our facility or participating in our programs. We expect persons using the YMCA to act maturely, to behave responsibly, and to respect the rights and dignity of others. In consideration of all members and to ensure your own safety while at the YMCA, we ask that you respect our facility regulations and membership policies:

  1. Children under the age of 12 must be supervised AT ALL TIMES by a parent or guardian.
  2. Members must be 10 years old and attend a proper orientation to utilize the adult fitness center & adult fitness classes.
  3. The YMCA is a smoke-free campus. Smoking is not permitted on any of the YMCA premises.
  4. Members must show their membership IDs at the Member Service Desk upon entering the facility and keep the
    identification card with them at all times.
  5. Members should use only the front door when entering or exiting the building.
  6. The handicapped spaces in the parking lot are for cars with appropriate handicapped parking stickers only. Members without the appropriate handicapped parking stickers, displayed on their cars, are not permitted to park in these spaces at any time.
  7. Members should keep all valuables locked in a locker. The YMCA is not responsible for items lost or stolen in the building.
  8. Locks are not to be left on lockers overnight. The YMCA reserves the right to remove any locks left on the lockers.
  9. Cell phone use in the locker room is prohibited. Please turn off your cell phone when in the locker rooms.
  10. Children under six years of age may accompany their parents/guardians into the opposite sex locker room with adult supervision. Ages 6 and up can use the Family Changing Area. Please use your discretion.
  11. Gym bags are not to be left in the fitness center. All items found lying on the floors in the fitness center will be removed.
  12. Sexual misconduct and/or harassment is not tolerated.
  13. Abusive, foul language, and/or fighting is not tolerated.
  14. Weapons (i.e. firearms and knives) are prohibited at the YMCA.

Failure to comply with the above regulations may result in the termination of your membership or guest privileges. Violators will be asked to leave.

Membership Registration and Payment

  • Joiner fees and membership dues are non-transferable and non-refundable.
  • Membership applications must be made in person at the YMCA or online at www.ymcade.org. Must provide a photo ID.
  • A monthly bank draft is available – a bank draft can only be processed through a credit card or debit card.
  • Major credit cards, checks, and cash are all accepted for payment of memberships in full. A fee of $25.00 will be assessed for returned checks for any reason.
  • Payment disputes may be requested for a review up to 60 days following the charge to the account. After 60 days, no refund or credit will be issued.  Approved refunds will be issued as a credit to the member’s account for future services.
  • Upon signing a hold agreement, it is the responsibility of the member to terminate the membership at the end of the hold cycle to avoid being charged. Refunds will not be issued.
  • No refunds will be issued or waived upon suspension or revocation of membership for violations of the YMCA Code of Conduct or any other violation of the YMCA rules and regulations.
  • Gift Certificates are non-refundable and are valid for one year from the date of issue.

Change in Membership Status

  • The YMCA will gladly process up to two complimentary membership change requests per calendar year.  Additional changes will be processed with a $5 fee per change.
  • Your automatic payment date will be the 1st of the month after the membership change is processed regardless of your current payment date.
  • Any change request involving a decrease (downgrade) in membership fee will be processed on the 1st day of the next month.  All other change requests will be processed within 7 days of the request.
  • Change requests must be received 5 days prior to the last day of the month.
  • Any fees associated with the change request will be collected upon processing the change.

Membership Payment Options

The YMCA offers two membership fee payment options. Members can remit the entire annual fee once a year, or choose our popular EZ Pay monthly bank or credit/debit card draft. You confirm the payment withdrawal date, amount, and account when you sign up. It’s that easy!


Membership Cancellation

  • Members must contact the branch where they initiated their membership directly to terminate their membership at least 5 days prior to the beginning of the next calendar month. If you wish to cancel your membership, please contact your local YMCA to obtain termination documents.
    • Brandywine YMCA – brandywineinfo@ymcade.org
    • Central YMCA – centralinfo@ymcade.org
    • Western YMCA – westerninfo@ymcade.org
    • Dover YMCA – doverinfo@ymcade.org
    • Sussex Family YMCA – sussexinfo@ymcade.org
    • Bear-Glasgow Family YMCA – bearinfo@ymcade.org
    • Middletown Family YMCA – middletowninfo@ymcade.org
  • All membership termination forms will be emailed to the member from the branch and must be completed prior to the termination being processed.
  • All Termination forms received outside of the 5-day end-of-month grace period will be billed for the next month.
  • Terminations occurring before the 5-day termination period outlined, will not be charged a termination fee.
  • Terminations will not be processed via general email, phone, or voicemail.
  • Memberships must be valid through the end date of any programs that the member is registered for.
  • Members are responsible for paying any outstanding balance at the time of termination.

Check-In

Please present your membership card each time you visit the YMCA. Members without membership cards will be asked to show photo ID before entering the facility.


Lost Card

Please inform the Member Service desk staff if you have lost your membership card. There will be a replacement fee of $2.00.


Ethicspoint®

The YMCA of Delaware has installed an Internet-based reporting system called Ethicspoint® to foster communication. This system allows you to report issues or concerns in a totally anonymous and confidential manner. Particular areas of interest are violations of the YMCA code of conduct, protecting children from abuse, and concerns about aquatic and transportation safety. As a member and participant you are in a position to observe not only questionable or unethical behavior at the YMCA, but also see areas in need of change. If you would like to communicate your observations anonymously, please join our employees in utilizing Ethicspoint® by clicking here. You can file a report, offer a suggestion, or voice a concern.


Privacy

In order to protect the privacy of program participants, we cannot provide information about course rosters. If you or your child would like to be in a class with another person, please check with them regarding the specifics of their registration prior to enrolling. Requests to be on a sports team with another person can be requested on the Sports Registration Card at the time of registration. Thank you for your understanding and for helping us to respect the privacy of everyone.

Click here for the full YMCA of Delaware Privacy Policy.


Guests

  • All guests entering the YMCA will be required to pay a daily guest fee ($25 Adult, $15 Child) unless they are a program spectator (see spectator policy below) or they are visiting the Y for the first time.
  • Guests will be allowed to visit the YMCA for free one time per 12-month period (this does not include outdoor pools).
  • All guests must present a valid ID.
  • All guests are required to follow all rules and regulations as outlined in the Membership Agreement and follow all requirements as outlined in state health and safety guidelines.
  • All guest fees & pre-paid guest passes are non-refundable.

Outdoor Pool Guests

  • Guests are welcome to visit YMCA outdoor pools with an active YMCA of Delaware member. Guest pass fees apply. ($25 Adult, $15 Child, Ages 2 and under are free)
  • Guest passes may be purchased by a member at your local YMCA’s Member Service Desk during branch business hours. Please note that branch hours may differ from outdoor pool hours.
  • All guests, 18 years and older, must present a valid ID at the pool, and sign in before being granted entry into the pool area
  • Guests are required to follow all rules and regulations outlined in the Membership Policies as well as state health and safety guidelines.
  • Discounted temporary memberships and free guest passes will not have access to the outdoor pool.
  • All guest fees & pre-paid guest passes are non-refundable. Rain checks will not be issued for guest passes.

Spectators of Programs

Spectators of programs do not have to pay a daily guest fee but will be required to check-in at our Welcome Center where they must present a valid ID.  All visitors, including children, must follow mask requirements as outlined in state guidelines. Spectators’ access to the building is limited to the program area only.


  • Children 11 years of age and younger must be supervised at all times. Non-Swimmers 14 years and younger must be supervised at all times.
  • All children 14 years of age and younger must participate in a swimming skills assessment and will be provided with a colored wristband based on their swimming ability.
  • Non-Swimmers Wear Must Wear Lifejackets
  • Alcohol and Smoking are Prohibited

Swim Test Policy

To ensure the safety of our members and guests, all children 14 years of age and younger must participate in a swimming skills assessment and will be provided with a colored wristband based on their swimming ability.

GREEN BAND
Youth with a green wristband may swim in any designated open swim area and use any water slide or pool climbing wall.

YELLOW BAND
Youth with a yellow wristband may only swim in a Yellow or Red designated open swim area without a parent/guardian in the water and must be 48 inches or taller to use a water slide. Youth may swim in a
green swim area but must remain within arm’s reach of a parent/guardian at all times.

NON-SWIMMERS
Those 14-years of age or younger not wearing a swim band will be considered a non-swimmer. Non-Swimmers must remain within arm’s reach of a parent/guardian at all times and must wear a coast guard approved life jacket when in water above “arm-pit” height. Infants who are held by a parent/guardian are not required to be in a life jacket.


Swimwear Policy

The Y is a place where all people of all walks of life can learn and love to swim, wearing a spectrum of colors, fabrics, and accessories. To ensure everyone throughout our community can enjoy swimming in a safe manner, the YMCA of Delaware recommends the following best practices in our pools:

Acceptable clothing for our facility includes:

  • Clothing that is water repellent and lightweight, e.g. swimwear material
  • Football type jerseys (with holes)
  • Head coverings/headscarves no longer than shoulder length
  • Specialized swimsuits designed with modesty in mind – Such as a “Burqini,” which traditionally includes three separate pieces: pants, a long t-shirt, and a head cover
  • Latex or lycra running tights and shirts
  • Nylon jerseys
  • Rash-guards are commonly used under scuba wear but can also be used as swimwear
  • Swim caps
  • Swim Diapers (Required for individuals who are not toilet trained)

In order to maintain aquatic safety, we discourage:

  • Pants, denim, cotton or other heavyweight materials as well as loose-fitting attire which could get caught on railings or drains.
  • Head coverings/headscarves longer than shoulder length
  • Swim attire which has metal buttons, buckles, rivets, zippers or sharp objects

Aqua shoes when riding on our waterslides

To ensure our organization is welcoming for all, we DO NOT PERMIT:
Clothing that is revealing, transparent, or has vulgar content (including underwear & thong swimsuits).


Full Face Snorkel Masks

The YMCA of Delaware DOES NOT PERMIT full-face snorkel masks to be worn for any activity, regardless of the swimmer’s age & experience, in any YMCA of Delaware pool.

Reasons, why these masks are not permitted in our pools, include:

  • Potential for Carbon Dioxide to build up within the mask when it is in use.
  • No regulations are available through the Consumer Product Safety Commission
  • Minimal research regarding user safety

Inclement Weather Makeup Policy

In the event of pool closure due to inclement weather, the below policy will go into effect regarding swim team and/or group swim lessons:

  • Group Swim Lessons which miss more than 10-minutes will be provided a make-up lesson at a future date/time.
  • Group Swim Lessons which miss less than 10-minutes should be provided a water safety lesson in an area off the pool deck.
  • Credits or refunds will not be provided for  group swim lessons and/or Swim Team practices missed due to inclement weather.


Sex Offender Screenings:

The YMCA conducts regular sex offender screenings on all members, participants and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access.

Our Mission


To empower youth, foster healthy living, and promote strong communities.

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Fall Festivals at the YMCA

Join us for our Annual Fall Festivals the last weekend in October. Events are open to non-YMCA members, and include a variety of family-friendly activities such as trunk or treats, costume contests, crafts, food, haunted houses, and more. For details by location visit www.ymcade.org/fallfest.

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